Introduction to M-Gas

M-Gas provides an innovative clean cooking gas service in Kenya, eliminating the traditional high upfront costs for cylinders and stoves. Customers can now access a gas cylinder and a 2-burner cooker with no initial payment, and enjoy flexible, low-cost refill options.

Eligibility Requirements

  • Valid Kenyan ID or other recognized ID
  • Registered M-PESA number for payments
  • Safaricom NB-IoT network coverage at home
  • Stable surface for the cylinder and cooker
  • Proper ventilation in the cooking area

How to Register for M-Gas

There are multiple convenient ways to sign up:

  • Call the toll-free number: 0800 721 148
  • Fill the online registration form on the official M-Gas website
  • Use USSD code: *479#
  • WhatsApp message to 0792 556 677
  • Download the M-Gas app for order management and top-ups

Installation Process

After registration, a sales agent confirms your details and schedules an installation. On installation day, a technician will:

  • Conduct a fire safety inspection
  • Install the gas cylinder, 2-burner stove, and smart meter
  • Provide a key card linked to your account
  • Explain how to use the smart meter and top-up system

Costs and Payments

  • No upfront charge for cylinder or smart meter
  • Stove provided free or via instalments through lipa mdogo mdogo
  • Initial top-up of KSh 250 required on installation day
  • Subsequent top-ups start from as low as KSh 1
  • Payments are made via M-PESA PayBill number 804040

Using M-Gas

The smart meter tracks gas usage and automatically disconnects supply when credit runs out. Customers can top up anytime to resume cooking. When gas levels are low, M-Gas schedules a free cylinder replacement at a convenient time.

Troubleshooting Common Issues

  • Gas stops mid-cook: Top up your account to restore flow.
  • Gas smell detected: Turn off stove, ventilate area, and contact customer care if it persists.
  • Smart meter connectivity issues: Ensure Safaricom network coverage and contact support if problems continue.
  • Unexpected low gas: Contact M-Gas if no replacement has been scheduled.

Contact and Support

  • Customer care toll-free: 0800 721 148
  • WhatsApp: 0792 556 677
  • Email: customercare@mgas.ke
  • Official website: mgas.ke

Availability

M-Gas currently serves Nairobi and surrounding areas, with depots in locations including Mukuru, Kangemi, and Kasarani. Prospective customers outside Nairobi should verify service availability before registering.