Kenya Power has confirmed a system outage impacting its prepaid electricity token vending and bill payment platforms across all service channels.
In a customer advisory issued on Thursday, the utility company stated that the disruption has temporarily disabled payment systems, preventing customers from purchasing electricity tokens or paying bills electronically.
Details of the outage include:
- All Kenya Power payment channels are affected.
- Customers cannot complete prepaid token purchases or settle electricity bills online.
- The cause of the interruption remains undisclosed.
- The duration of the outage has not been specified.
Kenya Power assured the public that it is actively working to restore normal operations and will provide updates once services resume. Customers have been advised to monitor official communication platforms for further information.
"We regret the inconvenience caused and will update customers once services are restored," the utility said.
