Kenya Power has confirmed the restoration of all its prepaid electricity token platforms following a prolonged outage that affected customers nationwide. The utility company announced the systems were back online on the afternoon of July 30, allowing users to resume purchasing electricity tokens through various channels.
Despite the restoration, Kenya Power cautioned that a surge in transactions has caused delays in the delivery of tokens. Customers may experience waiting times before tokens are received after payment as the company works to clear the backlog and ensure real-time processing.
Customer Reactions and Workarounds
The outage sparked significant frustration among consumers, with many taking to social media to share their experiences and alternative solutions. Some users recommended using the Equity Bank mobile app as a quick workaround to obtain tokens instantly when other platforms delayed.
- Kenya Power advised customers to seek assistance via their short code *977#, email at Customercare@kplc.co.ke, or by calling 97771.
The utility did not disclose the cause of the initial downtime or specify its exact duration but apologized for the inconvenience caused. Efforts remain ongoing to stabilize the prepaid payment systems and improve token delivery times.
