Kenya Power has announced the full restoration of its prepaid token purchase and electricity bill payment services following a system interruption that disrupted transactions earlier.
In a statement, the power distributor acknowledged that while customers can now buy tokens across all payment channels, the surge in transaction volumes is causing delays in token delivery.
Kenya Power noted:
- All prepaid payment platforms are operational.
- Token delivery may not be immediate due to a backlog created by high transaction numbers.
- Efforts are underway to clear the queue and ensure tokens are delivered in real time.
- Apologies were extended to customers for any inconvenience caused.
The outage affected both token purchases and electricity bill payments, temporarily leaving some customers unable to access these services.
