The National Transport and Safety Authority (NTSA) has issued a caution to the public regarding fraudulent social media accounts falsely representing the agency. The warning comes as scammers create fake profiles across platforms such as TikTok, Twitter, Facebook, and Instagram to deceive Kenyans.
In an official statement released on Friday, NTSA emphasized that it communicates solely through its verified digital channels and customer service lines. The authority urged users to confirm the authenticity of any account claiming to be NTSA before sharing personal information or seeking services.
Official NTSA Communication Channels
- Twitter (X): @ntsa_kenya
- Website: www.ntsa.go.ke
- Facebook: NTSA KENYA
- Email: info@ntsa.go.ke
- WhatsApp: NTSA
- Customer care lines: 0709932000 / 0709930300
- SMS: 22847_NTSA
- YouTube: NTSA_Kenya
NTSA also cautioned the public against sharing sensitive details such as identification numbers, passwords, or financial information with unknown individuals online. Those who come across suspicious accounts impersonating the authority are advised to block and report them to the respective social media platforms.
This alert is part of growing concerns over online impersonation targeting government agencies, where fraudsters attempt to exploit citizens by requesting personal data or payments for fictitious services. NTSA reaffirmed its commitment to safeguarding road users by providing authentic information through official channels.
Members of the public are encouraged to utilize the NTSA website and customer service platforms for inquiries, complaints, or service requests to avoid falling victim to scams.
